Grounds maintenance professionals who operate and maintain pump stations either on or off-site now have a powerful partner to remotely monitor and help manage their Rain Bird-controlled pump stations.
The Optimum PRO Plan from Rain Bird Services Corp. (RBSC) includes remote diagnostics, problem resolution, predictive maintenance and monitoring services exclusively for Rain Bird pump station operators. With Optimum PRO, operators can efficiently manage their stations remotely, enhance system performance and minimize or prevent downtime.
“Optimum PRO offers pump station operators another level of integrated system support.” said Bryan Campbell, product manager, services. “It also helps them control maintenance costs while benefitting from our service team’s experience. Rain Bird’s expertise includes central control software and irrigation system components, so customers can get assistance with any part of their systems, including pump stations, with one phone call.”
A three-year Optimum PRO Service Plan includes a remarkable number of features and benefits. Operators can remotely access their pump stations through their computers, web-enabled smart phones and tablet devices for the ultimate in convenience. If issues arise, pump station operators and RBSC service engineers receive instant alarm notifications via e-mail or text message, making it possible to implement solutions quickly. In those situations requiring on-site support, RBSC service engineers will dispatch a local Authorized Service Provider (ASP). The Optimum PRO service plan also allows remote pump station control software monitoring and updates if necessary.
While remote problem resolution is certainly important, ongoing pump station maintenance, updates and performance analysis are also a must. With the Optimum PRO plan, RSBC’s service team thoroughly analyzes each pump station’s trending reports and reports back to the operator on any issues requiring follow-up. The Optimum PRO service plan also includes two on-site preventative maintenance visits to the pump station each year by an ASP and significant discounts for parts and labor when necessary.
“We designed the Optimum PRO service plan to help busy Rain Bird system operators get top performance from their pump stations without spending significant amounts of their time,” Campbell added. “By investing in Optimum PRO, operators can ensure that their pump stations run smoothly with minimal downtime. Furthermore, because potential problems can be addressed quickly and effectively by our pump service team, pump station life may be extended, saving money over the long run.”