A new technical whitepaper by the NCS4 Sports and Entertainment Technology Alliance on “Optimizing Venue Operations with Data-Driven Key Performance Indicators (KPIs) and Executive Level Reporting” is now available.
The whitepaper introduces a practical framework for defining, tracking, and applying KPIs that enhance safety, efficiency, and guest satisfaction, and integrates insights from leaders at SoFi Stadium, Kroenke Sports & Entertainment, the Kansas City Chiefs, Boise State University, the Texas Rangers, and 24/7 Software.