Jacobsen, a Textron Inc. (NYSE:TXT) company, announces on-line availability of hundreds of product service manuals, free to end-users and others who need instant access to this type of detailed information. Free product service manuals can be found at http://www.jacobsen.com/americas by typing “manuals” in the search box.
Brian Melka, director of product management, and Peter Whurr, vice president of product support, were instrumental in this on-line initiative with the goal of improving customer satisfaction.
“Providing free access to Jacobsen product service manuals is very important in this economic climate,” explained Whurr. “We want to make it as easy and cost-effective as possible for our customers to maintain Jacobsen products in the field.”
Visitors to the Jacobsen Web site will find service manuals for both current and discontinued equipment. The site will be updated on a regular basis. If a particular Jacobsen product service manual cannot be found, a request, including equipment details, can be emailed to jacinforeq@textron.com and efforts will be made for its online availability.
Jacobsen parts manuals, owner’s manuals and accessories manuals can be ordered online in book or CD format for a small fee at www.jacobsenmanuals.com.